The facts are in, out of 1000 practices that have been audited, 70% of those practices lose 62% of their business internally. You might have seen this already before, and yes it’s literally listed on our website that the Medical Business Academy’s mission is to help practice owners maximize their true business potential. Rather than spending time micro-managing your business, we help not only identify the weak areas, but offer training and assistance to help you and your practice grow even further.
Out of the 1000 businesses we’ve audited we found that the majority of the practices lost an astonishing 62% of potential business simply because their staff were not trained in proper customer service techniques. The majority did not answer the phone properly, didn’t use the patient’s name, had very little product knowledge as well as not being able to book an appointment properly. The front line of your business is your staff and no matter how talented you are as a service provider, they will set the tone of your business and sow the seed of what people’s perceptions are of your business.
Your potential customers need to feel comfortable, especially if they’re going to spend their hard earned money on treatment plans that are not covered by insurance. You want them to feel like they’re stepping into a day spa, a place where they can leave their worries and insecurities aside. Your business should be their home away from home.
The Medical Business Academy Membership is vital to not only the success of your business, but to the overall growth and education that can be provided to your staff members. Even if you hire someone with very little customer service experience, our videos and online training will make sure that your staff is not only ready to handle all of those incoming phone calls, but also able to potentially reach those customers who have not yet made an actual decision to come in and are just phoning to ask a few questions. The MBA membership will also improve your staffs confidence when answering the phones and after they are properly trained your business will simply increase due to the proper training and customer service techniques learned by your front desk staff.
If you have any questions, please email us today and we’ll be happy to go over any questions you may have and we look forward to assisting in helping your business find its true potential.
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