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Claudia McGloin Clinic

Our Entry for the Award:

Best Customer Experience

The Claudia McGloin Clinic is a Private Medical Aesthetic and Colonic Hydrotherapy Clinic. The clinic offers a wide range of Non Surgical Cosmetic Treatments and Minor Surgical Procedures which are carried out by highly qualified Medical and Surgical Professionals. These treatments are not the same as the ones found on the high street as all the treatments and products used at the Claudia McGloin Clinic are strictly for medical use only.

The Claudia McGloin Clinic prides itself with exceptionally high standards of customer care that it offers to all clients. All our clients are guaranteed total privacy in the clinic and we stagger appointments so, that client has that extra privacy of not meeting anyone else in the clinic. Claudia McGloin ensures that from the second each client steps through the clinic door, that they feel comfortable and relaxed. We pride ourselves on word of mouth being the best form of advertising and we certainly want our clients to leave feeling happy and delighted that they had treatment at our clinic and will return for further treatments. More importantly we want them to feel satisfied that they would recommend us to friends and family.

While the clinic is open Monday to Friday from 10AM to 5PM we also can accomodate clients who cannot attend the clinic during these hours with late evening and weekend appointments. We strive to never have clients waiting for treatments and will do our utmost best to fit everyone in when they want to receive a treatment. We also ensure that any clinic enquiry is dealt with immediately, whether it be texts, emails or voicemails, we will always get back to our clients.

Outside the clinic, the building is totally discreet with only a small clinic name plate outside. We value and appreciate that our clients want anonymity when entering the clinic and so, we don't advertise the clinic from the outside.

The clinic itself boasts a truly relaxing environment where clients can chill and relax before a consultation or treatment and avail of complimentary beverages and read the array of newspapers and magazines on offer. All client information leaflets are at hand for all clients as well. The decor has been chosen tastefully in creams with subtle browns to ensure that while the clinic is a sterile clinical environment that it is also a relaxing clinic and not too clinical that may put some people off.

All clients are personally greeted at the door and escorted into the waiting area and seated before they are taken into one of the clinic rooms. 

The Claudia McGloin Clinic has been fortunate that in the 18 months that is has been established, has won Customer Service Awards from in 2012 and 2013. The clinic has also received positive feedback from all clients attending the clinic.

The Claudia McGloin Clinic provides the highest standard of healthcare to all clients. We set Gold Standards of Clinical Excellence and follow strict Medical and Surgical Protocols, Guidelines and Procedures to ensure Patient Safety and Patient Satisfaction. The clinic is a sterile surgical environment and only sterile disposable equipment is used.

We ensure that the clinic keeps up to date with the latest developments and procedures so that we can offer our clients the best Anti-Ageing treatments possible. The clinic also has a Loyalty Reward Card for each client which points can then be redeemed for a variety of medical skin care and medical treatments. We also ensure that clients are kept up to date with clinic goings on by regular clinic updates via Facebook, Twitter, Linked In and clinic website. We are also in the process of offering clients a newsletter and appointment reminder texts and emails.

The Claudia McGloin Clinic is going from strength to strength ensuring that our clients have the BEST CUSTOMER EXPERIENCE


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Existing Comments

Sheila: great salon great service
Carmel: extremely professional but makes you feel very relaxed while being treated.highly recommended
Gary: Great service, friendly relaxing atmosphere! Highly professional treatment.
Seamus: Very professional service carried out in a warm friendly clinic

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